SERVICE &
SUPPORT
Buying a machine from another country raises one question above all others: what happens when something goes wrong. Because we build these machines ourselves, the people answering your call hold the drawings and the parts — there is no importer in between.
Fault diagnosis, periodic maintenance and repair. Field teams operate across Türkiye; for international installations we work with local partners and remote support.
Original and compatible spare parts and consumables — waterjet garnet, cutting heads, seal kits, orifices and focusing tubes. We hold a catalogue of more than 1,700 items across 12 brands.
PLC settings, software updates and remote diagnostics. Global coverage — most control and software issues are resolved without a site visit.
Operator training, installation and commissioning, with CAD/CAM and CNC programming support. Training can be delivered at our factory or at your site.
How international support works
Remote first. Most issues on a CNC machine are control, software or setting related. These are resolved by remote session — usually the same day, without waiting for travel.
Parts, shipped. Wear items are predictable: seals, orifices, focusing tubes, valve seats. We keep a catalogue by brand and part type so you can identify the part yourself and we can ship it directly.
Field service on request. Site attendance outside Türkiye is arranged case by case, depending on the country and the nature of the fault. Tell us where the machine is installed and we will confirm what we can commit to before you order — we would rather set the expectation correctly than promise coverage we cannot deliver.
LET'S
TALK.
Let’s find the right machine for your project together.